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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Elements and Performance Criteria
Required Skills
Evidence Required
Range Statement
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Business types | Enterprises may vary in size, type and location and in the range of merchandise, products and services provided |
Components | Automotive systems/components may include:engine systemstransmissions/drive trainssteering and suspension systemsfuel systems cooling systemselectrical systems braking systemsexhaust systems |
Common faults | The types of common faults or problems on which advice is required may include basic troubleshooting related to:failure to achieve ignition/powerfailure to achieve fuel flowfailure of lighting systems/componentsexcessive exhaust smoke or noiseunusual engine noises or vibrationsexcessive play or vibration through steeringloss of coolantslow response or excessive pedal travel when braking |
Customers | Customers may:be regular or new have routine or special requestsbe from a range of social, cultural or ethnic backgrounds and physical and intellectual abilitiesCustomers are made to feel welcome, valued and, at the end of the process, satisfied. Customer contact may be:face to faceby telephoneby electronic means or in writing |
Customer advice | Advice offered to the customer is to conform with statutory and organisationally imposed limitations and liability requirements |
Staff | Staff may be full-time, part-time or casual and vary in terms of training, product knowledge and in staffing levels (e.g. staff shortages). Staff may be operating in routine or busy trading conditions |
Legislative requirements | Legislative requirements may include:state/territory legislation related to occupational health and safety (OHS) and consumer lawindustry codes of practice |
Information/documents | Information/documents may include:enterprise policies and procedures, equipment and product manufacturer/component supplier specifications, enterprise operating procedures, industry/workplace codes of practice and customer enquiries/requests |